Privacy Policy 

Last Updated:June 9, 2026

APPLICABILITY 

This policy describes High Tide Cleaning’s information collection and use practices on the places where it appears. These include websites, apps, and other places it is referenced. This policy does not apply to information we collect from employees or contractors. 

NOTICE AT COLLECTION 

Information We Collect 

We collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, physical address
    • Payment information when you make a purchase or request a quote
    • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  • Non-Personal Information:
    • IP address, browser type, device information
    • Website usage patterns and analytics
    • Cookies and similar technologies
  • Customer Communication:
    • Records of inquiries and service requests
    • Appointment details and preferences
    • Service history and feedback

Site usage information. We collect information about the browser you are using. We also collect information about the sites you came from and where you visit when you leave us. We may also collect your operating system and IP address. We also look at the areas of our site you visit and any actions you make. We also collect device identifiers. This might include your hardware model. In some cases, we may share this information for the purpose noted above. 

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law. We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law. 

We Use Your Information As Described 

We use the categories of information for the business and commercial purposes outlined here:

We use collected data for:

  •  Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

We use information to communicate with you. We use information to respond to your requests or questions and to price and schedule your services. We also use it to send you updates. We also use information to communicate with you about our policies and terms. If you apply for a job or to purchase a franchise, we use information to process your application. 

We use the information to provide and improve our services. We use information to improve our site and services. This includes customizing your experience with us. 

We use information for marketing purposes. We may use information to let you know about new services. This may be about our offers or offerings of third parties. We also use information to provide you with newsletters or other content we think you may find interesting. We may send you surveys. We may do this by phone or email. We may also use your information to engage in interest-based advertising. This includes serving you with content on our platforms or on social media platforms. This may occur after you leave our sites or platforms and may encourage you to return. We may also serve ads that we think are relevant to you based on your browsing habits or online activities. 

We use information to protect ourselves and others. We use information to protect our company. This includes identifying fraud or securing our systems. We may also use information to protect our website visitors. We use information as otherwise described and permitted by law. 

We use information as otherwise permitted by law (or as we may notify you).

More Information 

For more information about our privacy practices, read below for the rest of our privacy policy. 

WE COLLECT INFORMATION IN A VARIETY OF WAYS 

We collect information directly from you. We collect information if you contact us. We also collect information from you if you sign up for email communications, or otherwise submit it to us. This could be in person. It may also be over the phone or online or on a hard copy document. We collect information if you apply for a job or to purchase a franchise. 

We collect information passively. We collect information about users over time and across different websites and apps. We also work with third parties that collect personal information this way. We may use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC’s Online Tracking page. We may work with others to gather information on our platforms and elsewhere. We may do this on our websites and in emails that we send to you. 

We collect information about you from others. Third party platforms that offer our services may provide us with information about you. Business partners may provide information about you to us. Entities that perform background checks may provide us with information.

WE COMBINE INFORMATION 

We combine information that we have collected offline with information that we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third party with information we already have. 

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
     • We maintain timestamped records of all opt-in actions
     • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
     • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
     • All opt-out requests are processed immediately.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
     • Messages will be directly related to the services you have requested
     • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at {{location.email}}
     • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
     • Carriers are not liable for delayed or undelivered messages
     • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

WE MAY DISCLOSE INFORMATION 

Below are situations when we may disclose personal information. We have also explained the categories of entities with whom we might disclose your personal information. 

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
     • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
     • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
     • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
     • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We disclose information within our family of companies. This includes our parent company. This also includes current and future subsidiaries and affiliates. This also includes affiliate brands or franchisors. 

We disclose your information with vendors, franchisees and others who perform services on our behalf. We may disclose all categories of information with trusted service providers. These include companies who help us deliver our products and services to you. It also includes companies who help us evaluate your job or franchise purchase application. 

We may share information for cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.

We may disclose information if we think we have to in order to comply with the law or to protect ourselves. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities. 

We may transfer information with any successor to all or part of our business. If all or part of our business was sold, we may transfer all categories of information as part of that transaction. If there is a merger or acquisition, we may disclose your information. 

We may disclose information for other reasons we may describe to you or as permitted by law. 

Additional information for California, Nevada and Virginia residents. California, Nevada, and Virginia law require that we tell you if we sell personal information with a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration. 

Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

YOU HAVE CERTAIN CHOICES AND MAY HAVE CERTAIN RIGHTS 

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking “unsubscribe” in our emails
  • Opt-out of SMS messages by replying “STOP”
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

You can opt out of certain marketing. To stop receiving our marketing emails please email us at the address noted at the end or follow the instructions in any marketing email message you get from us. If you opt out of marketing emails you will continue to receive emails from us about your relationship with us where permitted by law.

OUR COOKIE AND AD POLICY 

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
     • Remember your preferences
     • Improve website functionality and user experience
     • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. 

Cross-contextual behavioral advertising. To opt out of cross-contextual behavioral advertising, read our Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising below. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here. 

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. 

Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising: You can opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting here and turning the cross-contextual behavioral advertising cookies to inactive. You can also visit our online form or configure your browser as we describe in this section. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “global privacy control” signal. We will respond to this signal in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.

Options you make are browser and device specific. 

If you live in Canada, California or Virginia, or a jurisdiction with a law similar to those locations, you may have certain additional legal rights. 

You can exercise the rights listed below by submitting a request through our form. In the alternative you can call us at 609 231 6538 or email us at [email protected] Those rights are listed below: 

Access: to learn the categories of information we collect and use, and for those in California, the categories of sources of collection and disclosure and the business purpose for collection; 

Portability: a copy of (Virginia) or specific pieces of (California) personal information collected; 

Deletion: to have us delete information we collected from you; Correction: asking us to fix your information; and 

Non-retaliation: not to be discriminated against for exercising a privacy right. 

How it works. 

When you submit your request, we use information you provide to verify your request. We do this by matching the information you provide with information we already have about you. In some situations we may not be able to process your request. This may include if a legal exception applies. If you disagree with our decision you can contact us as described at the end of this policy. 

Nevada residents: you may also opt out of the future sale of their information to a third party so that they may license or sell that information by emailing us at noted at the end of this notice.

Third-party agents: If you are submitting a request on behalf of an eligible resident, we may ask for additional information to verify your identity. This may include providing proof that you are registered with the Secretary of State to act on someone’s behalf or proof of a power of attorney. 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by High Tide Cleaning.

OUR SITES ARE NOT INTENDED FOR CHILDREN 

Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at the email or address above. Please mark your inquiries “COPPA Information Request.” 

WE USE REASONABLE SECURITY MEASURES 

We use reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. 

OUR PLATFORMS ARE BASED IN THE UNITED STATES

Information we collect may be stored and processed in the United States. This site is intended for people who are in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The United States may not afford the same level of protection as the laws in your country. By submitting your information you agree to the processing of it in the US as permitted by law. 

WE MAY UPDATE THIS POLICY 

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

HOW TO CONTACT US 

If you have questions about this Privacy Policy or how your information is handled, contact us at:
High Tide Cleaning.

Phone: 609-231-6538
Email: [email protected]
Website: https://hightidecleaning.net/
By using our website and services, you consent to this Privacy Policy.